Privacy Policy

This Privacy Policy explains how Rate Us ("Rate Us," "we," "us," or "our"), the operator of the Rate Us application and website at https://rateus.app (the "Service"), collects, uses, discloses, and safeguards information when you visit our website, sign up for an account, or use the Rate Us app.

1. Information We Collect

We collect the following categories of information:

Account & Business Information — name, business name, email address, phone number, and billing address you provide when you sign up for Rate Us.
Customer Contact Information — the names, phone numbers, and/or email addresses of your customers that you enter into Rate Us in order to send review requests. You are responsible for having the right to share this information with us.
Payment Information — subscription payments are processed by a third-party payment processor. We do not store your full credit card number on our servers.
Usage Data — pages visited, features used, device and browser type, IP address, and similar diagnostic data collected automatically when you use the Service.
Cookies — small data files used to keep you signed in, remember preferences, and understand how the Service is used.

2. How We Use Information

To provide, operate, and maintain the Rate Us Service;
To send review requests to your customers on your behalf via text, email, or a scannable QR code;
To process payments and manage your subscription;
To send you service-related communications, including support responses and billing notices;
To monitor and improve the performance, security, and reliability of the Service; and
To comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We may share information with:

Service Providers — vendors who help us operate the Service, such as hosting providers, payment processors, and email/SMS delivery platforms, under confidentiality obligations;
Google — review requests link out to Google's review platform; Google's own privacy policy governs information you or your customers provide there; and
Legal & Safety — when required to comply with the law, enforce our terms, or protect the rights, property, or safety of Rate Us, our customers, or others.

4. Data Retention

We retain account and customer contact information for as long as your account is active, or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data at any time as described below.

5. Your Choices & Rights

You may access, update, or request deletion of your account information by contacting us through the contact options available on this website. Depending on where you live, you may have additional rights under applicable privacy laws, such as the right to request a copy of your data or to object to certain processing.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Service is intended for business use and is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

9. Contact Us

Questions about this Privacy Policy? Reach out to us through the contact options available on this website.